🧠 Overview

Sometimes, an AI generation may fail or produce unexpected results due to missing inputs, browser limitations, or system timeouts.
This guide lists the most common causes and fixes to help you continue creating smoothly without losing credits or progress.

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⚠️ Common Generation Errors

Error Message	Likely Cause	Solution
“Generation failed”	Temporary server overload or model timeout	Wait a few minutes, then retry. Clear cache or switch models if it persists.
“Insufficient credits”	Credit balance too low to complete the task	Add more credits from your Wallet before retrying.
“Upload failed”	Unsupported file format or size	Re-upload using JPG, PNG, or MP4 in a smaller size or duration
“Invalid prompt”	Empty or unreadable input text	Rephrase your prompt or use the Prompt Assistant.
“Rendering stuck at 0%”	Browser memory limit reached	Close other tabs or refresh the page.
“Network error”	Internet drop or unstable connection	Check Wi-Fi stability and reload the Creator Studio.

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🧩 Step-by-Step Quick Fixes

1. Check your internet connection
   • Ensure a stable Wi-Fi or wired connection.
   • Avoid generating while streaming or downloading large files.
2. Refresh or restart the page
   • Cached data can interfere with large generations.
   • Press Ctrl + F5 (Windows) or Cmd + Shift + R (Mac) for a hard refresh.
3. Reduce resolution or generation length
   • Heavy requests (e.g., long videos or 4K outputs) can exceed model limits.
   • Try a smaller resolution or shorter duration.
4. Switch model or style.
   • Some models handle specific prompts better than others.
   • If FLUX fails, try SDXL or WAN, depending on your tool.
5. Clear browser cache and cookies
   • Go to browser settings → Clear cache.
   • Re-login to your account and try generating again.
6. Recheck your prompt
   • Avoid overly long or repetitive text.
   • Remove emojis, special characters, or unsupported symbols.

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🧰 Tool-Specific Issues

Tool	Common Issue	Solution
Text-to-Image	Blurry or repeated faces	Use negative prompt: “blurry, extra faces”
Image-to-Video	Output frozen	Lower motion intensity or shorten duration
Video-to-Video	Distorted motion	Choose “Realistic” preset instead of “Animated”
FaceSwap	Misaligned face	Use clearer source image with straight angle
Consistent Character	Character drift	Increase “Character Strength” to 90–100%
Music & Audio	No sound output	Refresh player or re-download MP3/WAV

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💳 Credit Recovery Policy

If a generation fails before completion:

• Credits are returned for failed requests caused by platform errors after a small period of time.
• If you suspect a deduction occurred, contact [email protected] or use the in-app Feedback form to request a review.

💡 Tip: Include your generation timestamp and tool name when reporting issues — it speeds up support verification.

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🧠 Preventive Tips

• Keep the browser and system updated.
• Generate one task at a time to avoid overload.
• Don’t close the tab until the progress bar completes.
• Avoid VPNs or unstable proxies that might interrupt rendering.
• Save meaningful outputs frequently from the History tab.