🧠 Overview

If your credit balance seems incorrect, for example, a purchase didn’t show up, or credits were deducted from a failed generation don’t worry.
MyStage.AI uses an automated verification system to track every credit transaction.

This article explains how to review your usage, identify issues, and recover missing credits through automated or manual support.

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🧾 Checking Your Credit History

Before contacting support, it’s essential to review your credit history:

1. Go to Account Settings → Billing in your Creator Studio sidebar.
2. Review your most recent transactions.
3. Each entry shows:
   • Tool used (e.g., Flux, Kling, Veo)
   • Time and date
   • Number of credits deducted or refunded
   • Generation status (Success / Failed / Refunded)

💡 Failed generations that didn’t produce results are automatically refunded within minutes.

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💰 Common Credit-Related Issues

Issue	Cause	Solution
Credits didn’t appear after purchase	Payment confirmation delay	Report via support with the generation ID
Credits deducted for failed generation	Refund still processing	Wait up to 15 minutes, refunds are automated
Purchase success, but zero credits added	Browser cache or payment delay	Log out and back in to refresh your balance
Double charge	Duplicate generation submission	Contact support for review and refund

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🔁 Automatic Refunds

• Any failed or incomplete generation is automatically refunded within minutes.
• You’ll see the refund in your credit history under the status “Refunded.”
• Refunds are only applicable to failed tasks that generated no output.
• Successful outputs (even partial ones) are considered completed and non-refundable.

⚡ If your refund doesn’t appear after 15 minutes, contact support with your username & transaction or generation ID.

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🧩 Manual Review and Refunds

If the automatic refund system doesn’t correct your balance:

1. Contact [email protected]
2. Include the following details in your message:
   • Username
   • Generation ID (from your History tab)
   • Date and time of the issue
   • Tool used (e.g., Kling 2.1, Flux Ultra)
   • Short description of the problem

📩 Email: [email protected]
Subject: “Missing Credits – [Your Username]”

The support team will manually verify your logs and restore any missing credits if applicable.

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🛍️ Credit Purchases & Payment Verification

If your purchased credits haven’t appeared:

• Check your email for payment confirmation.
• Ensure the transaction shows as completed (not pending).
• Refresh your wallet page periodically.
• If you are still missing, please attach your payment receipt to your support message.

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🧠 Prevention Tips

• Always wait until the generation is fully complete before closing the page.
• Avoid running too many large generations simultaneously.
• Save your credit history periodically for record-keeping.
• Use stable versions of browsers like Google Chrome.

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⚙️ Troubleshooting Checklist

✅ Check the Credit History tab
✅ Confirm payment success via your provider
✅ Refresh wallet page or log out/in
✅ Wait 15 minutes before requesting manual review
✅ Contact support with full details