MyStage Help Center

MyStage Help Center

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Troubleshooting & Support

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1. What should I do if a tool freezes or won’t load?

Try these steps:

  1. Refresh the page (CTRL + F5).
  2. Clear browser cache and cookies.
  3. Disable ad blockers or VPN.
  4. Switch to Chrome or Edge.
    If the issue persists, contact [email protected].

2. Where can I report a bug or problem?

Email [email protected] with:

  • Tool name and model version
  • Screenshot or screen recording
  • Time and browser details

3. How fast does support respond?

Response times:

  • Technical issues: 24–48 hours
  • Billing issues: 1–3 business days
  • Account transfers: 3–5 business days

4. Can I delete my account or data?

Yes.
Go to Account Settings → Account → Delete Account.
Your data and generations will be permanently deleted within 7 days (GDPR compliant).


5. How do I contact the support team?

Email: [email protected]
Provide:

  • Your username
  • Description of issue
  • Screenshots (if applicable)

Support hours: Monday–Friday, 9 AM – 6 PM (UTC+3).

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