🧠 Overview

At MyStage.AI, we want every creator to feel confident that their credits are used fairly.
Our Refund Policy ensures that you’re protected in case of failed generations, billing errors, or platform-related malfunctions.

This article explains when you’re eligible for a refund, how refunds are processed, and how to request one if needed.

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💳 Refund Eligibility

Refunds are available in the following cases:

Case	Description	Resolution
Failed Generations	AI tool fails to generate content due to a system error	Automatic refund of credits
Duplicate Charges	The same purchase or transaction was processed twice	Refund or credit adjustment
Technical Malfunction	Output is corrupted, blank, or never delivered	Credits refunded after verification
Service Downtime	Generation failed due to platform outage	Credits automatically restored
Subscription Billing Error	Charged incorrectly or charged after cancellation	Refund processed to original payment method

💡 Refunds are usually issued as credits unless payment method reversal is required.

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🚫 Non-Refundable Cases

Refunds will not be granted for:

• Completed and delivered generations
• Dissatisfaction with aesthetic style or creative result
• Misused prompts or incorrect tool selection
• Content for violation of policy
• Expired credits or unused allocations

⚠️ AI generations are subjective and based on prompt quality — therefore, we cannot refund based on personal preference.

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⚙️ Automatic Refunds for Failed Generations

If a generation fails for technical reasons:

• The system automatically detects and refunds the corresponding credits within minutes.
• You’ll see the adjustment under Account Settings → Billing

If the refund doesn’t appear within an hour, you can request a manual review (see below).

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🧾 Manual Refund Requests

If your issue wasn’t resolved automatically:

1. Email [email protected]
2. Use the subject line: “Refund Request – [Tool Name]”
3. Include:
   • Your username or email
   • Generation ID (from History tab)
   • Screenshot or output link (if any)
   • Brief explanation of the issue

Our team reviews all refund requests within 48–72 hours.
Approved refunds are issued as credits or direct payment reversals depending on the case.

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🧩 Subscriptions & Credit Purchases

Monthly & Yearly Subscriptions

• You may cancel anytime from Account Settings → Billing → Subscription.
• Cancellations stop future renewals but do not refund already issued credits.
• If you were charged after canceling, contact support for resolution.

One-Time Credit Purchases

• All one-time credit packs are non-refundable once used.
• If credits were never applied to your wallet due to a system delay, they’ll be restored after verification.

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⚙️ Refund Timeline

Method	Typical Resolution
Credit Refund (in-app)	Instant to 1 hour
Manual Review	2–3 business days
Payment Reversal (Card, PayPal)	5–10 business days

💡 Refunds are always returned using the same method you paid with — credits, card, PayPal, or crypto.

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💼 Special Cases (Agencies & Partnerships)

Agencies or partners operating under custom contracts should:

• Contact [email protected] for invoice adjustments.
• Note that affiliate or referral payouts are not refundable once distributed.