MyStage Help Center

MyStage Help Center

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Security & Privacy Settings

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🧠 Overview

At MyStage.AI, your account security and privacy are top priorities.
From two-factor authentication to device management, MyStage gives you complete control over how your data is protected and who can access your account.

This guide explains how to secure your login, manage active sessions, and adjust privacy settings for your content and profiles.


πŸ” Two-Factor Authentication (2FA)

Two-Factor Authentication adds an extra layer of protection to your MyStage account by requiring a verification code at login.
This prevents unauthorized access even if someone has your password.

🧭 To enable 2FA:

  1. Go to Account Settings β†’ Security.
  2. Click Enable Two-Factor Authentication.
  3. Link your authenticator app (e.g., Google Authenticator, Authy).
  4. Scan the provided QR code.
  5. Enter the 6-digit code to confirm setup.

πŸ’‘ Once activated, you’ll need both your password and a verification code each time you log in from a new device.


πŸ”‘ Password Management

You can reset or change your password anytime:

  1. Go to Account Settings β†’ Security β†’ Change Password.
  2. Enter your current password, then set a new one.
  3. Confirm to save changes.

If you forget your password:

  • Click β€œForgot Password?” on the login page.
  • Check your email for a reset link.
  • Follow the instructions to set a new one.

πŸ’‘ Use a strong password combining uppercase, lowercase, numbers, and symbols.


πŸ•΅οΈ Privacy Settings

Under Settings β†’ Privacy, you can control how visible your profiles and content are across MyStage.

SettingDescription
Profile VisibilityChoose whether your profile is public or private
Search DiscoverabilityHide or show your profile in search results
Follower RequestsApprove followers manually for private profiles
Content VisibilitySet default publishing visibility (Public / Subscribers Only / Private)

You can also hide your online status and disable notifications for profile activity.

πŸ’‘ These settings only affect visibility on MyStage.Social. Your creations in MyStage.AI remain private unless published.


🧱 Data Protection and Security Compliance

MyStage follows strict industry standards for data protection:

  • All passwords are hashed and encrypted.
  • Payments are processed via secure PCI-DSS compliant gateways.
  • User data is stored in encrypted environments.
  • No private data is shared without explicit consent.

πŸ›‘οΈ You can request a copy of your data or full deletion by contacting [email protected].


🧠 Pro Tips

  • Enable 2FA immediately for maximum protection.
  • Never share login details with others.
  • Use a password manager to avoid reusing passwords across platforms.
  • Keep your recovery email up to date in your Account Settings.

βš™οΈ Troubleshooting

IssueCauseFix
2FA not workingWrong time sync on deviceResync your authenticator app
Session list emptyCache cleared or expiredRe-log to refresh data
Password reset email not receivedSpam filterCheck spam folder or whitelist MyStage
Profile visibility not savingNetwork lagRetry after saving again

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