You can deactivate or permanently delete your MyStage.AI account at any time.
This article explains the difference between the two options, what happens to your profiles, and the steps required to safely close your account.

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❌ Deactivation vs. Deletion

Action	Description	What Happens
Deactivate Profile	Permanently deletes your profile.	Irreversible the profile gets deleted with all it’s data.
Delete Account	Permanently deletes your account.	Irreversible, the profile is deleted with all its data, including money.

⚠️ Before taking any action, make sure to withdraw any referral rewards and spend remaining credits.

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💤 Deleting Your Profile

Deleting your profile is a permanent action and cannot be reversed.
This will erase all data of the profile and content across MyStage.AI and MyStage.Social.

To delete your account:

1. Go to Account Settings → Profile
2. Click Delete Profile.

• After confirming:
• You will no longer appear in search or leaderboards.
• All profiles, history, drafts, and posts are permanently erased.
• Your wallet and credit balance will remain in your account and won’t be deleted.
• Referral rewards and payout history are cleared.

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🗑️ Deleting Your Account Permanently

Deleting your account is a permanent action and cannot be reversed.
This will erase all data, profiles, and content across MyStage.AI and MyStage.Social.

To delete your account:

1. Go to Account Settings → Profile
2. Click Delete Account.

After confirming:

• All profiles, history, drafts, and posts are permanently erased.
• Your wallet and credit balance are deleted.
• Referral rewards and payout history are cleared.
• You will no longer appear in search or leaderboards.

⚠️ Important: Deletion is irreversible. Once complete, your data cannot be recovered under any circumstance.

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💰 Wallet, Credits & Rewards on Deletion

Before deleting:

• Use or withdraw any available credits.
• Redeem or cash out any referral earnings.
• Cancel any active subscriptions to avoid renewal charges.

All remaining balances will be voided after deletion.

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🧩 Profiles Linked to Your Account

If you have multiple profiles:

• All associated profiles are deleted with your account.
• To keep a specific profile active, transfer it to another user before deleting.
  • Go to https://mystage.ai/settings#profile
  • Select the profile and click Transfer Profile.
  • Once transferred, it will remain active under the recipient’s account.

💡 Tip: Always transfer important profiles before deleting your main account.

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🔐 Data Protection

MyStage follows GDPR and privacy compliance standards:

• All deletion requests are processed within 7 days.
• Once deletion is confirmed, all personal data, uploads, and metadata are erased from active servers.
• Aggregated analytics (non-personal data) may be retained for security and performance reporting.

If you need help with a deletion request, email [email protected] using your registered account email.

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🧠 Best Practices

• Always transfer or back up any important creations before deleting.
• Consider deactivating instead if you’re unsure.
• Double-check that your referral or agency earnings have been withdrawn.
• Use the profile transfer feature if your brand or identity will continue under someone else’s management.

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⚙️ Troubleshooting

Issue	Cause	Fix
Can’t delete account	Active subscriptions	Cancel subscriptions first
“Profile still active” message	Linked profiles not transferred	Transfer or delete all profiles before proceeding
Reactivation failed	Deleted account	Permanent — create a new account
Credits missing after reactivation	Expired subscription	Contact support for verification