🧠 Overview

Sometimes, an AI generation may fail or stop unexpectedly due to model overload, connectivity issues, or invalid inputs.
MyStage.AI includes automatic retry mechanisms and support options to ensure you never lose credits unfairly.

This guide explains the most common reasons for failed generations and how to resolve them quickly.

---

⚠️ Common Reasons for Failed Generations

Cause	Description	Solution
Server Overload	When too many users are generating simultaneously	Wait a few minutes and try again
Invalid Prompt	Input includes unsupported characters or blocked words	Rephrase your prompt and simplify input
Unsupported File Format	Uploaded file isn’t compatible with the tool	Use .jpg, .png, .mp4, or .mov only
Timeout Error	Model took too long to respond	Retry with shorter prompts or lower resolution
Connection Loss	Your browser lost connection during rendering	Refresh the page and re-upload prompt
Beta or Experimental Model	Some early-access models may be unstable	Retry later or use a stable model version

💡 Pro Tip: If a generation fails instantly, check whether your prompt includes forbidden words, emojis, or symbols — these can occasionally block outputs.

---

💳 Credits and Refunds

• Credits are automatically refunded for failed generations that do not produce a file.
• Refunds appear in your wallet within a few minutes.
• If you still don’t see a refund after 15 minutes, contact support with the generation ID (found in your Gallery tab).

---

🧩 Preventing Future Failures

• Keep prompts under 1,000 characters.
• Avoid uploading files larger than 100 MB.
• Ensure your internet connection remains stable during rendering.
• Use stable model versions (avoid beta-tagged ones for essential projects).
• Always save your prompts in the Gallery tab before retrying, so you can reuse them later.

---

🧠 When to Contact Support

If the issue repeats after multiple retries:

• Mail [email protected]
• Provide the following details:
  • Generation ID (from History tab)
  • Model used (e.g., Kling 2.1, Veo 3, Flux Ultra)
  • Approximate time of failure
  • Description or screenshot of the error message

📩 Email: [email protected]
Include the subject line: “Generation Failed – [Your Username]”

---

⚙️ Troubleshooting Checklist

✅ Check model availability on the status banner (if temporarily offline)
✅ Refresh the page and clear cache
✅ Ensure file format and prompt length are supported
✅ Retry using a smaller output resolution
✅ Switch browsers (Google Chrome is recommended)