🧠 Overview

At MyStage.AI, all payments are handled securely through Stripe with instant wallet updates once confirmed.
While most transactions complete successfully, this guide explains how refunds and failed payments are managed, along with what to do if you encounter an issue.

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💳 When Refunds Apply

Refunds are only provided under specific conditions to protect both users and the platform.

You may be eligible for a refund if:

• You were charged twice for the same transaction.
• Your generation failed due to a verified system error, and credits were still deducted.
• A payment was processed, but the credits didn’t appear after more than 15 minutes.

⚠️ Refunds are not issued for used credits, partial usage, or dissatisfaction with AI output results since generation costs are consumed during processing.

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⚠️ When Refunds Are Not Eligible

Refunds do not apply to:

• Credits already consumed through AI generation.
• Changes of mind after a successful purchase.
• Account inactivity or unused subscriptions.
• Violations of platform policies or misuse of tools.

💡 Ineligible cases can still be reviewed for partial compensation (e.g., bonus credits) at MyStage’s discretion.

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🧾 How to Request a Refund

If you believe a charge was made in error:

You can email [email protected] directly with:

• Your registered email & username
• Transaction ID or receipt number
• Description of the issue

Once approved, refunds are issued to your original payment method. (Stripe or Credits)

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🧩 Handling Failed Payments

Sometimes a payment may fail due to:

• Expired or invalid card details
• Insufficient funds
• Interrupted network connection
• Crypto network delays or incorrect address

When this happens:

• The transaction is automatically canceled; you won’t be charged.
• You’ll receive a “Payment Failed” notification via email.
• Retry the payment after correcting your details or selecting a different method.

🧠 Tip: You can also update your payment method directly under Settings → Billing → Active Subscription